Also, the company reserves the right at any time, without justification and without prior notice to the user/consumer/visitor/member of Bdrapes to cancel, suspend or terminate the operation of Bdrapes. The user/consumer/consumer/member of Bdrapes acknowledges and unconditionally accepts all of the above by only browsing and/or using the services of Bdrapes.
2. DESCRIPTION OF SERVICE
The Bdrapes online store displays, promotes and resells the products of the suppliers it works with. The company reserves the right to freely select the products it displays on Bdrapes and to modify, renew and/or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it may choose and carry out freely as well as modify, renew and/or withdraw at any time and without prior notification and/or meeting a deadline.
3. RECEIPT OF ORDER REQUEST & COMPLETION OF ORDERS
Bdrapes is a store that works with a multitude of suppliers, importers and manufacturers (foreign and domestic) in order to bring you a very wide range of products at the best possible prices. Therefore, although we take every possible measure for the availability of our products as shown on Bdrapes, there is a possibility that a product shown on Bdrapes may not be finally available or may not be available within the delivery time stated on Bdrapes, for reasons beyond our control. For this reason and in order to fully inform you and to protect you as much as possible from unforeseen incidents, orders are completed as follows:
By sending the request to order, you will receive an automated message that includes the details of the order request that our company will receive, which is also sent to the email address you have provided us. All your requests are received by us subject to an availability check of the products included in your order request (which check takes place after the processing stage following your request has started).At the stage of receiving your request and automatically viewing the content of your order request, your request has not yet been processed by our company.
b) ORDER REQUEST PROCESSING – If your order request is sent between 9.00 a.m. and 2.00 p.m. on a working day and time (from Monday to Friday) then you will receive an immediate message to the e-mail address you have indicated to us that your request has been received in the processing stage by our company. Otherwise, you will receive this message within the next working day. During the processing of your request, the availability of all the products included in your order request is checked.
i) In the event that there is availability of all the products included in your request within the delivery time indicated in our online store, then a message will be sent to the email address and/or mobile phone number you have provided to us that will confirm the your order and will include all its details. The products will then be shipped based on the delivery schedule of our partner courier company.
ii) In the event that any of the items you placed in the order are not available and/or that a product will be available after the delivery time indicated in our online store, then our Company will contact you either by message to the e-mail address and/or the mobile phone number you have provided to us either by direct telephone contact with you through its representative (or by all the above methods) in order to consult with you about any modification, correcting or canceling your order; If it is not possible to contact you for a period of 10 days after sending your order request, your request is automatically canceled and you will have to send a new request to us again. In any case, any new order of yours (modified or not) will be sent to you again with a new e-mail message and/or to the mobile phone number that you have indicated to us, and this message will also constitute the confirmation of your order on the basis of which you will execute your order. The products will then be shipped based on the delivery schedule of our partner courier company.
c) Our Company may contact you via e-mail and/or message on the mobile phone which you have declared to us during your registration throughout the entire period up to the delivery of your order to you for any issue concerning receiving, processing, fulfilling and/or transferring your order and/or paying for and/or returning the products or for anything else. The parties agree that said communication(via e-mail and/or message on the mobile phone you have registered with us – sms) also covers the legal requirements for your written information, notification, confirmation of your order, where and when the law requires it. In the event that you wish to express objections, or to provide you with clarifications regarding the content of any message you have received in accordance with the above, or for any other reason you can contact us either by sending an email message and/or a reply message to the sms you will have received and/or call us directly at the following phone number (+30) 210 9651 731.
4. METHODS OF PAYMENT In order to serve you better and better, our company has a choice of payment method for the products you are interested in buying, which, as analyzed below, is linked, among other things, to the processing time of your order request and/or the time of shipping the product to you. After you have decided which payment process suits you, choose the corresponding payment method in the appropriate part of your order request form and enter your necessary information if needed. The collection and processing of the payment details that you send us fall under the strict policy of protecting your personal data that our company maintains and are collected and processed with complete security and care and only after your consent provided to us by sending the order request your. Especially for credit card payments, all the necessary security measures are taken in cooperation with the cooperating financial institutions to ensure the maximum possible protection in your electronic transactions and secure your payments.
The payment methods are specifically the following: a) CASH ON DELIVERY – If you have chosen cash on delivery as a payment method, then you must pay the corresponding price (and any agreed costs, e.g. transport) upon receipt of the product from the carrier of our choice.
b) INTO A BANK ACCOUNT – If you have chosen a bank account deposit as the payment method, then you must prepay your order (and any agreed costs, e.g. transport) in order to start the process of processing your order request and freezing of the products included in it by us, to one of our company accounts shown on the order form and in the e-mail you will receive as soon as your order is processed, citing your order code as the reason.
Then you should send us a copy of the specific deposit via e-mail to firstname.lastname@example.org. After receiving a valid copy of the deposit of the total amount, the order processing and confirmation process is followed and the relevant e-mails and/or messages are sent to the mobile phone you have registered with us.
If you do not receive a copy within 7 calendar days or if you do not receive a valid copy of the deposit of the entire amount, your order will be canceled free of charge and the sales contract will be considered as never concluded. You will be sent a relevant message of cancellation of your order request to the e-mail address and/or mobile phone number you have registered with us. In the event of cancellation or modification of your order until the shipment of the product(s), a procedure will be followed for an interest-free refund of your money, after contacting you with one of the above mentioned methods of communication (article 3 c above) in order to give us the bank account number to which you wish to make the deposit.
c) BY CREDIT CARD – Bdrapes accepts all credit cards, you can pay via credit, debit and prepaid cards of Visa, MasterCard, Maestro, American Express.
Credit card details are protected through an online system that guarantees a completely secure transaction environment. You will need to fill in all your credit card details in order to register the order request. All transactions using a credit card are carried out through the secure system of [name of cooperating bank]. Bdrapes does not store or store credit card numbers for greater security.
As long as you have chosen the credit card as a method of payment, the process will be carried out and completed through our trusted partner – a banking institution that provides all the security guarantees of electronic transactions. In particular, your transactions in our online store are protected by the highest online security systems which guarantee a safe trading environment in many large companies worldwide.
i) Before confirming your order, your credit card will be pre-authorized with a commitment of the total amount (price and any agreed costs, e.g. transport) in order to make the corresponding commitment of the product(s) that you will receive we ship. For some credit cards that are not technically possible to pre-authorize at this stage, the final charge of the total amount will be made. In the event that at the stage of confirming your order there is a problem with your pre-approval then the Company will contact you in one of the ways mentioned in article 3c above in order to consult with you on this issue. If none of the provided means of communication with you becomes possible for any reason for a period of 10 days after sending your order request, your request will be automatically canceled and you will have to send a request to us again. In this case, you will be sent a relevant cancellation message of your order request to the e-mail address you have given us. In case of successful pre-approval, the final charge to your card is made when the products are sent to you.
ii) In the event that at any point, even after the product you have ordered has been sent to you, even though the above pre-approval has been received, any by mistake and/or due to a technical or other problem and/or for any other reason and cause your card has not been charged with the corresponding price and costs, our Company has the right to proceed with the final charge of the amount and costs corresponding to your completed order at any later stage, at any point in time. With your final payment, you will be sent a relevant message to the e-mail address and/or mobile phone number you have registered with us.
If you choose to pay by credit card, you must be present when receiving your order with your credit card and ID. In case the order is made in the details and on behalf of a company, then the credit card you use must be corporate. That is, it must have been issued in the data of the respective company. Also during delivery the authorized owner must be present with their credit card and ID.
5. DELIVERY OF PRODUCTS / SHIPPING COSTS
a) With the confirmation of your order, you will be informed by message to the e-mail address and/or the mobile phone you have indicated to us and about the delivery time of your products depending on the region you have chosen to have the products sent to you.
b) In any case, your order will be sent to you by our company or by a partner carrier of its choice during working hours and days (Monday – Friday, 09:00-17:00). Due to our partner courier company’s basic delivery schedule, deliveries are as follows: – – within Attica within 24 hours of sending the products to the carrier – – in the capitals of prefectures within 48 hours of sending the products to the carrier (except islands)- – in the other areas within 48 hours from the shipment of the products to the carrier excluding remote areas which can be delivered in 72 hours Our company and its partners take all the necessary measures for the valid delivery to you of the products you have ordered based on the above schedule.
c) Your order may be delayed for the following reasons:
i) The product has been delayed by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers either domestically or internationally. But there are cases of products whose order can get “stuck” in customs or in transit, as a result of which we do not have them in our warehouses when we calculate. In such a case, we will contact you to ask if you would like us to deliver the order to you without the particular product or to suggest an alternative.
ii) The product you ordered has already been discontinued and is not available: Among the thousands of products we display in our online store there are rare cases where their supplier suddenly and without warning announces that they are removing them. In this case, an employee of our company will contact you immediately to give you all the alternative solutions.
iii) During periods of extreme weather or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order. iv) In the event that telephone and/or e-mail communication with you is impossible (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. h. the contact information you have entered is not correctly updated.
d) Subject to any special charges that will be expressly provided for a product that has been posted on our website and in any case in your order confirmation.
6. PRODUCT RETURN POLICY Returns on products that have been special ordered for each customer according to dimensions, or products that have been processed or engraved to the customer’s order are not refundable. Also, products on sale are only exchanged for sale products, as well as seasonal products such as Christmas and Easter products are only exchanged for products of the same category and lasting only for their seasonal sales period. That’s why you need to be very careful with the measurement of the dimensions, if you encounter any problem please contact us. Returns are accepted on all other products.
Caution: You must check your products within 48 hours of receiving them to ensure that they are the products you ordered and are in good condition. Otherwise, product returns are not accepted.
7. POSSIBILITY OF ORDER CANCELLATION It is possible to cancel your order in the following cases: a) Before sending/receiving the product – Cancellation is possible by sending an e-mail to email@example.com or by calling (+30) 210 9651 731
b) After receiving the product – You can exercise your right of withdrawal within 14 calendar days.
8. LIMITATION OF LIABILITY OF Bdrapes AVAILABILITY:
The company cannot provide any guarantee for the availability of the products posted on its website. However, it undertakes to promptly inform customers of the unavailability in case they express an interest in ordering an unavailable product.
TIPS & IDEAS: The company has edited with the greatest possible care the content of the tips and ideas provided on its website. However, given the particularities of each work described, readers are responsible for taking the necessary safety precautions by first reading the manufacturer’s instructions for use of each product they use, and the company assumes no responsibility.
The company is not responsible towards customers / users for damages that may arise from the execution or non-execution of their order (except for the cases of paragraph 6. “Product Return Policy”). It also reserves the right to deliver the goods in cases of force majeure.
The Bdrapes online store provides the content (information, names, photos, illustrations, etc.), products and services available through the website “as is”.
In no case is the Bdrapes online store liable for any legal or civil and/or criminal claims nor for any damage (positive, special or consequential which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) from website visitors or third parties for a reason related to the operation or non-operation and/or use of the website and/or failure to provide services and/or information available from it and/ and from any unauthorized interference by third parties with products and/or services and/or information available through it.
9. USE/OPERATION & WEBSITE CONTENT
It is also recommended to use the latest versions of browsers as well as Adobe Flash Player to display additional graphics. The user/consumer/visitor/member of Bdrapes acknowledges and accepts that in order to use some of Bdrapes’s services, he may need to download certain upgraded electronic programs to his PC. The Company takes all necessary measures for the continuous and uninterrupted operation of Bdrapes, but reserves the exclusive right, and the consumer accepts it, to permanently or temporarily interrupt the operation of Bdrapes with or without warning to its users/members and visitors Bdrapes.
In any case the user/consumer/visitor/member undertakes and accepts that they will not use Bdrapes to send, publish, send by e-mail or otherwise transmit any content that is illegal, harmful, threatening, offensive, disturbing, is libelous, defamatory, vulgar, obscene, libelous, violates another’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way,is not entitled to be disclosed under the law or contractual or managerial relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, intellectual rights or other proprietary rights of third parties, contains software viruses or any other codes, files or programs designed to disrupt,causing damage, destroying or impairing the functioning of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content is used to collect or store personal data regarding with other users.
b) Bdrapes content – The company takes all possible care for the correct publication – display of information regarding the products it promotes through Bdrapes. However, our company is not responsible for possible errors in the context of the operation of the online department store in the listed and displayed information (such as the listed price, availability, photo, item, etc.) which may be due to technological failures-errors, typographical and/or “human” errors and/or incorrect information from suppliers even through its negligence.
If you find an error before and/or after completing your order, please send a relevant e-mail to the email address firstname.lastname@example.org and/or contact us on tel. (+30) 210 9651 731.
In any case, however, if you find error, please do not proceed with sending an order request before notifying our company and clarifying the specific matter.
The retail prices of the products are mostly determined by the suppliers. Nevertheless, our company follows a free pricing policy based on its commercial strategy, always within the framework of the prescribed legislation, especially the provisions on the protection of competition (fair and unfair). Therefore it is possible to find a difference in the prices of the products sold in Bdrapes from other similar products sold in other points of sale, in fact, since our company from time to time offers product offers or other promotional actions whenever it deems necessary. Also, the company reserves the right, and the user/consumer/visitor/member of Bdrapes accepts it, to modify the listed prices and change and/or withdraw the offers at any time with or without prior notice to its users/consumers/visitors/members Bdrapes.
10. INTELLECTUAL RIGHTS The entire content of Bdrapes(except for those elements that belong to third parties, e.g. copyrights of third parties, partners, agencies, etc.), i.e. indicative and not limited to the texts, photos, plans, commercial and financial elements, the programs, all kinds of files, marks/logos, the format (layout) of the Bdrapes, etc., are the subject of intellectual property of the company and are protected by the relevant provisions of Greek Law, European and applicable international conventions, on intellectual property .
Under no circumstances should their appearance and display on Bdrapes be taken as a transfer and/or assignment of a license and/or right to use them. Based on the above, therefore, total or partial copying, distribution, transfer, processing, storage, reproduction, republishing, modification and any related action on the above data is expressly prohibited, without the express prior written consent of the company.
Otherwise, the above actions may constitute an infringement of the intellectual/industrial property rights of the company, which reserves the right to claim any positive and consequential damage caused to it in accordance with the provisions of current legislation. The user/consumer/visitor/member of Bdrapes accepts and acknowledges that the company has the possibility of commercial exploitation (either by itself or by third parties) of all the data displayed on Bdrapes as well as the modification of these data at any time it wishes with or without prior notice to users/consumers/visitors/members of Bdrapes.
11. WARRANTY In each sale, the seller is obliged to deliver to the consumer the goods with the agreed qualities and without actual defects, in accordance with articles 534 et seq. of the Civil Code. Waiver by the consumer of his protection before the appearance of the defect or the lack of the contracted property is void.
The guarantee provided by our company amounts to two (2) years (in accordance with the provision of article 554 of the Civil Code), even for products with an estimated lifetime longer than the above period. Any larger commercial guarantee, according to art. 5a of Law 2251/1994, may be provided in kind by the manufacturer, in which case our company will provide the user-buyer with all assistance for the execution of the commercial guarantee given by the manufacturer.
The manufacturer provides the guarantee of the previous paragraph in writing or on another permanent recording medium which is available and accessible to the consumer. The guarantee includes, with simple, easy to read and understandable wording in the Greek language, at least the name and address of the guarantor, the good to which the guarantee refers, its exact content, the duration and extent of its territorial validity. In this guarantee, the consumer’s rights are clearly and fully stated and it is clarified that these rights are not affected by the commercial guarantee. The warranty must conform to the rules of good faith and not be negated by excessive exclusion clauses.